Help centre

UAE field teams inspect privately owned vehicles, and each one is listed at the fixed price shown on its page. To buy, sign in with a verified account, open the vehicle and press Buy now.

Confirming a purchase is binding. The first confirmed purchase secures the vehicle and closes the listing immediately; any later attempt to buy the same vehicle is rejected.

Before you can buy, we verify who you are (Know Your Customer, KYC). When you register you upload identity documents and, for business buyers, company registration documents. Our team reviews them, and you get an email and a notification when your account is approved or rejected. If it is rejected, the message gives the reason and you can submit new documents from your profile.

A listing stays live for 7 calendar days from publication unless the vehicle is sold first. Each listing shows how many days are left. An unsold listing then expires and may be listed again.

You pay the vehicle price shown on the listing, a platform fee of 2.9% of the vehicle price, and the shipping option and extras you choose.

Customs duties, import VAT and other import charges are not included. They are the buyer's responsibility.

Payment is by bank transfer. After you buy:

• You have 36 hours to confirm payment and upload proof of transfer.
• Once confirmed, you have 5 working days to complete the bank transfer.

The bank details are in your invoice email. Late or missing payment may incur charges, may result in the vehicle being listed again and may lead to account suspension.

• Warehouse pickup in Dubai (Jebel Ali)
• RoRo shipping to Hamburg, Bremerhaven, Rotterdam, Antwerp, Genoa or Barcelona
• Door-to-door delivery in the EU
• Optional German Registration (TÜV)

Prices are shown on the vehicle page and on your invoice. Risk passes to you when the vehicle is handed to the carrier or, for warehouse pickup, when it is collected.

After you buy, choose your shipping option and extras. Your invoice is then finalised and emailed to you with the bank details and the invoice PDF. You can also open it at any time from My purchases.

On the website or in the app, open Profile, choose Delete account and type DELETE to confirm. Deletion is permanent: your profile, watchlist and saved searches are removed and you lose access to past invoices. Invoices are kept in anonymised form. You get a confirmation email.

Email contact@xportacar.com. Include the vehicle or invoice reference if you have one.